I’ve been a supportive guy. I pushed the agenda when my wife worked at Starbucks, promoting the hell out of drinks my wife helped launch and the plight of Starbucks global reputation. When she worked for an apparel company, I wore their hideous sample clothes. Today, we still buy our plants at the local plant nursery she worked when we met 10 years ago. As most of you know, my wife changed jobs a few months ago to work for a cell phone company. I would love to promote her new company as well, but I have to say my first interactions with said company have been less than stellar.
Personally I don’t have a T-Mobile cell phone yet because I don’t want Sprint to ram those ruthless early termination fees down my throat. My wife has moved to a BlackBerry Curve and seems happy. I’ve got a free BlackBerry Pearl waiting for me when (and if) I switch over next month.
This might make you wonder, “Great Egan, but tell me about those days you scooped ice cream for a living“… or maybe not. Anyways, we switched over to the revolutionary T-Mobile @ Home service. Perhaps you’ve seen some of their clever tv ads promoting the @Home service. For $10/month you get unlimited calling from your landline. Now that’s the tricky part, getting the damn landline activated.
I’m not an idiot when it comes to tech stuff, but the landline configuration is a bitch. Not getting a dial tone when I initially installed it, I grab a cell phone and dialed customer support. T-Mobile’s customer support tells you how long the wait will take. A fembot voice says “Your wait time is three hours 13 minutes”. I’m not sure how you feel about this, but I’m not going to wait on hold for three lovely hours. T-Mobile recognizes this and offers a callback service. I attempted to enter my cell phone number and my preferred callback time. It didn’t take the first two times and the call disconnected. I had to do it again. Did I get a callback at my requested time? Nope.
One week after receiving our @Home router we finally had a dial tone. That lasted for two days. At some point on Monday the dial tone was gone. I was able to reset the router and get the dial tone back. Upon arrival Tuesday the dial tone was mysteriously absent again, sort of like T-Mobile phone support. I spent about two hours fiddling with the router to no avail.
At home I don’t have the internet and I don’t have a landline. Needless to say, at home and abroad I’m not so keen on this T-Mobile @Home stuff. I’ll give it another chance… once I get the landline back. If I have to reset the router every time someone farts in our basement, I’m done.
**in the interest of full disclosure. On Saturday morning I was able to get connected after waiting on hold for 35 minutes. Once I got a person on the phone, she was more than willing to wait out the connection process. She even called me back on my own Sprint cell phone when my wife’s T-Mobile cell phone lost service in the basement. It’s like a black fly in my chardonnay